1. WARRANTY TERM

Receive all complaints of customers related to the use of goods and services of the company. In all cases of warranty, you can contact us for warranty service. Warranty according to the manufacturer's specifications, depending on the product and the warranty period of each product

2. RETURN AND REFUND POLICIES

Based on the actual goods and the contract, we will process the problem as quickly as possible. Guaranteed customer satisfaction

3. PAYMENT TERM

Customers can choose the most convenient and suitable term:

Option 1: Pay cash directly at the company at the following address:

IWATANI AC&R VIETNAM CO., LTD

A5/144H Hamlet 1, Tan Nhut Commune, Binh Chanh District, Ho Chi Minh City, Vietnam

Tel: +84(0)283620 3471                                  Fax: +84(0)28 3620 3472

Option 2: Transfer payment via bank account, depending on actual conditions of customers

• Note: The transfer contents need to specify the information. We are committed to a transparent business, legitimate, quality sales, with clear origin.

4. TRANSPORTATION CONDITION

The mode of transportation will be discussed between the buyers and the sellers to best match the situation of the involved parties. We always ensure the quality of transportation to you, goods are always intact when transported to the recipient.